What is Software as a Service (SaaS)?

"Software as a Service" (SaaS) is the name given today to software provided across the internet via secure portals to customers (MSP's) in return for regular monthly or quarterly subscription fees. It is a cost effective alternative to paying for expensive shrink wrapped software applications and tools that need to be updated and upgraded almost annually. Software as a Service (SaaS) is the second generation "ASP" or "On Demand" models that you may have seen, heard of or worked with in the past.

Why use SaaS?

• No upfront costs or infrastructure needed:

  Because the services are hosted there is no upfront investment in licences or server infrastructure to run them. Your customers can pay one predictable cost per user per month or if you choose you can incorporate the monthly cost into a wider fee depending on the service you are providing your customer.

• Rapid ease of deployment:

  Because the services are web based they can be deployed rapidly and provisioned easily, since customers (MSP's and service partners) do not have to spend time installing or maintaining the servers, network equipment, security products or other infrastructure hardware and software necessary to ensure a scalable and reliable desktop management service. Typically, our services are deployed in a matter of hours and days, not weeks or months like competing on-premise solutions.

• A Secure, scalable & reliable delivery platform:

  Deskforce services are delivered via uses a multi-tenanted application architecture that has been designed to enable web services to scale securely, reliably, and cost-effectively which enables our service partners to manage their customers by site, company, group or even country regardless of their location in the world from one single location. All customers' data is fully secure in level 2 redundant data centres. Our web services are backed by SLA's that are rated top in the industry, while customer satisfaction continually scores above 95%.

• Easy to use without the need for end user involvement:

  Deskforce's desktop management services are designed to operate without the need for end-user intervention. Key operations including asset management and protection, software distribution, virus protection, and data protection occur as non-evasive, "background" automated operations. Every customers desktop, laptop or server device that has the agent installed performs a heartbeat to the datacentre every 15 minutes in order. The asset then updates the database with any relevant and recent local changes accordingly to its enabled services and at the same time checks to see if it is required to perform any particular assigned task (e.g. begin a patch update, install some software or enable a further service like Online Backup)

• Lower total cost of ownership:

  Deskforce's partners are able to deliver significant savings relative to the traditional enterprise software model. These web services enable customers to automate asset inventory and tracking, software updates, patch assessment and distribution, data protection, virus prevention, and many others. This in turn means that our service partners are not only delivering comprehensive desktop management services but also services that deliver genuine business benefit to their customers by greatly reducing their own desktop ownership costs.

Contact us today to find out more. Alternatively, please browse the products that we currently have to offer and see for yourself how adopting SaaS technology can both benefit your business and its finances for the future!