Ideal for delivering Managed Desktop Services
Service snapshots
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The Customer's Challenge:
The challenge of Desktop Management stems from poor management visibility into hardware and software assets, inability to properly ensure the security of desktops without end user intervention, and not being able to deliver satisfactory level of service to end users on a consistent and cost effective basis.
Your value and benefit:
Whatever the needs of your customers from full end-to-end outsourced managed services to what have been commonly individual point solutions, Desktop Manager can be deployed quickly, with no upfront costs for software or hardware to run it, thus providing our partners with a secure revenue model and the opportunity to deliver genuine business benefits to both your new and existing customers.
Typical managed services being delivered by our partners today using Desktop Manager include:
- Software Asset Management (SAM) including license tracking & metering
- Asset & Inventory Management including Installs, Moves, Adds & Changes (IMAC)
- Multi-Vendor Policy Based Patch Management
- Software Distribution
- Anti-virus /Spyware Protection & Management
- Remote Access & Control
- Online Backup & Restore services
- IT Policy Compliance & Standardisation
Software Asset Management (SAM):
Software Asset Management can be complicated - especially if there has never been any control. Due to the way the services are delivered, Software Asset Management (SAM) can be tailored to suit any organisation, from small single-site, to complex global companies. Ideal for both day to day software management or for on-demand software audits.
Full Asset & Inventory Management with IMAC:
Proper management of hardware and software assets is not only good practice, but also a real requirement of any IT department as both regulations and legal compliancy in effect make IT administrators accountable for them. Rapid deployment of Desktop Manager services ensures those managers and administrators can not only see, maintain and track the IT devices they are responsible for, but also remove the need for manual audits and unnecessary resource expenditure.
Multi-Vendor Policy Based Patch Management:
Desktop Manager provides an out-of -the-box Multi Vendor Policy Based Patch Management service that helps keep PCs immune from security vulnerabilities. With this service Desktop Manager proactively manages new patch releases ensuring that patches are tracked, analysed, tested and deployed to the customer's software library or directly to end-users' PCs. It has the ability to support over 500 applications from leading vendors such as Microsoft®, Adobe®, Sun Microsystems®, and VMware®.
Software Distribution, Management with License Tracking & Metering:
Your customer's business almost certainly relies on software and if their applications are not available or do not run properly then this has a major impact on the efficiency of their business not to mention profitability.
Software Distribution & Bandwidth Management
Desktop Manager's Software Distribution service along with bandwidth policy enforcement and relay server capabilities enables administrators to securely distribute software via the internet to any internet-connected corporate PC regardless of their physical location whilst throttling bandwidth utilisation to within agreed limits. Job reports and distribution controls provide administrators with the status of each deployment in real time, as well as terminating or pausing jobs should on-the-fly should they need to deal with the unexpected.
Full Anti Virus & Spyware protection:
Once an outbreak hits the task of isolating the virus and removing it from the network can quickly tie-up resources, strain or break budgets and profoundly impact your organisation's productivity. To prevent these nightmare scenarios, IT administrators must ensure that all their PCs including remote offices and laptops are protected and up-to-date so as to prevent risk to the corporate network and the data held within it. This is not an easy task to achieve. Through the delivery, monitoring and management of market-leading Antivirus and Malware software Desktop Manager has the power and flexibility to make this a simple reality no matter how dispersed or complex the network.
Remote Access & Control (Helpdesk):
Desktop Managers Remote Access is a web-based service that allows IT staff to easily access, view and control any remote desktop or laptop via the internet. With the rapid growth of high speed internet access, features such as secure file transfer, remote file and registry manipulation, screen capture and desktop sharing are all ready and available to assist with all your support demands.
Online Backup & Restore services:
Desktop Managers Online Backup service is easily deployed and centrally managed through the web-based IT management console. Through the powerful dashboard framework administrators can deploy backup agents, view reports and backup status for each PC across a company's estate and most importantly take appropriate action when required to ensure all data is protected and retrievable in line with your defined Service Level Agreements (SLAs).
IT Policy Compliance & Standardisation:
Managing user expectations and keeping a history of all issues and resolutions is absolutely fundamental to providing quality Desktop Management support. Customers and its users need and expect quick assistance and resolution to their problems. Through the use of Desktop Manager's policy based multi-tenant architecture and assosciated services you quite simply have the tools at your fingertips to manage your systems more effectively inline with your corporate IT policies, drastically reduce the overheads of your IT staff in the performance of their day to day management tasks and improve your end user expectation levels.